Frequently Asked Questions


System Support

Map Viewer Problems

Parcel Search Problems

Printing Problems


Macintosh / Apple Support

The software application used by this website for displaying the geographic information system data for Elkhart and St. Joseph County, Indiana was not written or tested for use with Apple computers. However, you may attempt to use the unmodified browser on the browser compatibility page to access the map viewer.

America Online (AOL) Support

This software was designed for use with stand alone browsers (e.g. Netscape and Internet Explorer). AOL's browser environment displays some features, such as the back button, that are not compatible with the ArcIMS software. While attempts to disable these features are possible in stand alone browsers, they are not available through AOL. We recommend using Internet Explorer to view the website after logging into AOL.

Cannot view the Provisional Data Access Agreement correctly.

The software application used by this website for displaying the geographic information system data for Elkhart and St. Joseph County, Indiana was written and tested to be compatible with Microsoft Internet Explorer 5.0, 5.5, or 6.0 and Netscape Communicator 4.75 or 6.0. The additional programming used to make the software easier to use and navigate, was only tested using Internet Explorer 6.0. If you are unable to view the access agreement, please try using the unmodified browser on the browser compatibility page to access the map viewer.

After clicking the Accept button on the Data Usage Agreement, nothing happens.

The license window utilizes pop-up windows for controlling access to the map viewers. Although the Data Usage Agreement is a pop-up window itself, some pop-up blockers will recognize that you intended to open the window and will allow the page to open. However, a pop-up window is normally not allowed to open another pop-up window. Therefore the Data Usage Agreement window will close, but the map viewer window is blocked. To resolve the issue, the pop-up blocker software will need to be temporarily disabled or configured to allow pop-up windows from the www.macoggis.com domain. Please keep in mind that in addition to Windows XP, most internet security suites and Internet Explorer toolbars have pop-up blockers included.

It takes a long time to download the maps.

While efforts to speed up the website are being researched, most lengthy delays are caused by large numbers of end users attempting to access the map viewers at the same time. Therefore, while the basic web pages will often be displayed rather quickly, the map viewer, which requires more processing power, takes longer to display the maps and search results.

Received an "Unknown ArcIMS Service..." error when opening a map.

Occasionally, the web server hosting the map viewers will be taken offline temporarily for maintenance or updates. When attempting to view the map viewer, some web browsers will cache the downed pages or non-updated pages to your hard drive resulting in this error. To resolve this problem in Internet Explorer, go to Tools | Internet Options... and click on the General tab. The dialog box should be divided into three sections: Home Page, Temporary Internet Files, History. Click on the Delete Files button under Temporary Internet Files, check the Delete All Offline Files checkbox, and click OK.

Received a "Results Logic" error when trying to use the parcel search application.

The web server may be down for maintenance, please try again later. If you continue to encounter problems, please try clearing your cache as described in the "Unknown ArcIMS Service" error.

When trying to print a map, the map on the print page is different from the map viewer.

When the map is generated for the print page, the extents will often change which slightly zooms out the area being viewed. While this is normally not a problem, when right at the edge of the visible extents for a feature (e.g. aerial photography, street labels, etc...), this can cause the feature to be turned off or on. To solve this problem, you will need to use the Zoom In tool of the map viewer to drag a rectangle just inside the map frame of the viewer.

When trying to print a landscape map, the printer prints the map with a portrait layout.

The map layout that is generated in the new browser window is laid out to print to a landscaped page, however, the browser is unable to change your default printer settings. After generating your print page, go to File | Print... and change the layout on your printer from Portrait to Landscape. Also make sure you change the page size from 8.5 x 11 to 11 x 17 if printing a large scale map.

After clicking the Generate Print Page button, nothing happens.

The map viewers utilize pop-up windows for accomplishing different tasks. One example is the print tool which opens a new window for setting the layout of the print page and then another window that displays the actual page that will be printed. While some pop-up blockers, like the one installed with Service Pack 2 of the Windows XP operating system, will allow the settings page to open, virtually all of them will prevent the second window from opening unless the software has been temporarily disabled or configured to allow pop-up windows from the www.macoggis.com domain. Please keep in mind that in addition to Windows XP, most internet security suites and Internet Explorer toolbars have pop-up blockers included.